How to Fix Error 2500 and 2700 in Canon MX Series Printers

2500 - Orange light blinking 11 times

Description:

Automatic print head alignment failed.

Resolution:

1.      Press the [Resume/Cancel] button on the device to clear the error.

2.      Perform the automatic print head alignment process.
For instructions on how to do this please select your product. Then view the available FAQ's or alternatively download a user manual if needed.

Error Code: 2700 : Call Now +1-855-517-2433

Description

This error occurred due to one of the following reasons -

• An error occurred while copying.
• The document is still in the ADF.
• An error occurred while scanning and the document is still in the ADF.

Resolution

1.      When copying, press the [OK] button to dismiss the error, and try to copy again.

2.      If the document is still in the ADF, press the [OK] button to feed out the document.

3.      When scanning, press the [Stop] button to cancel, and then try scanning again. 

If the above solution has not resolved your error, please contact Canon authorised service 855-517-2433.
                                             Or 

 

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How to solve error 2801 in Canon Printers

Error Code 2801

Description

The document is jammed in the ADF.

Resolution

NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1.      If you press the [Stop] button during scanning the document will stay where it is in the ADF and a message will appear on the LCD. Press the [OK] button and the machine will feed the document out of the ADF.

2.      If the original gets jammed in the ADF press the [Stop] button to cancel printing.

3.      Turn off the machine. 

4.      Remove any pages other than the jammed page from the ADF, and then open the document feeder cover.

 

5.      Pull out the jammed document from the ADF.

6.      Close the document feeder cover and then turn on the machine.

7.      If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document. 


Note - The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead.
When rescanning the document after clearing the error, rescan it from the first page.

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