How to Fix Error 1311 in Canon MX Series Printers

Error Code 1311

Description

The paper loaded in the cassette (upper) is jammed.

Resolution

Remove the jammed paper following the procedure below -

NOTE - The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent faxes are stored in the machine's memory. Make sure the machine completed sending or receiving all faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.

1.      Press the [Stop] button to cancel any print jobs and turn off the machine.

2.      Detach the rear cover.

3.      Detach the transport unit cover.

4.      Pull out the paper slowly.
NOTE -  Do not touch the inner parts of the machine. If you cannot pull out the paper, open the paper output tray.

5.      Attach the transport unit cover.

6.      Attach the rear cover.

If you were not able to remove the paper in step 4 continue below:

7.      Detach the lower and upper cassettes.

8.      Pull out the paper slowly.

9.      If the paper is not loaded properly in the cassette, remove the paper and then reload it after aligning the edges of the sheets.
NOTE – When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

10.  Attach the cassettes to the machine, and then press the [OK] button.

If the above solution has not resolved your error, please contact  Canon authorised service