This message will commonly appear after
changing an ink cartridge. To clear it we simply need to ensure that one each
of the black and colour cartridges are installed and that they are installed in
the correct place. Please take the following steps:
1.
Open the lid of the
printer and wait for the cradle to move to the cartridge replacement position.
2.
Remove both cartridges
from the printer.
3.
Examine the labels to
ensure one is a black (PG-37/PG-40/PG-50/PG-510/PG-512/PG-540/PG-540XL) and one
is colour (CL-38/CL-41/CL-51/CL-511/CL-513/CL-541/CL-541XL).
4.
Locate the correct
slot for the colour and the black cartridge using indications on the printer or
cartridge cradle.
5.
Re-install both
cartridges into the correct slot.
The message will now disapear leaving you to
continue printing. If however the message remains it may be that one or more of
the cartridges has been miss-labelled by the manufacturer. To confirm if the
cartridge is colour or black simply flip it over and look for a small metalic
plate located on the underside. A colour cartridge will have a square plate
with three slits in it and a black will have a single elongated slot.
